National Healthcare Provider Automates Revenue Cycle Bank Reconciliation

Solution Description:

Managing revenue cycle operations at scale is complex, especially for a nationwide healthcare provider operating more than 100 locations. After years of growth through acquisitions, the organization faced a growing challenge reconciling medical claims with insurer payments received across numerous bank lockboxes.

The revenue cycle team was trapped in a M.E.S.S (Manual Efforts & SpreadSheets). Payment data arrived from multiple banks, claims lived in the practice management system, and reconciliation required daily spreadsheet manipulation. Errors were common, visibility was limited, and cash posting and revenue recognition were consistently delayed.

TAP designed and delivered a secure custom Revenue Cycle Management Bank Reconciliation Solution. Using integration tooling, robotic process automation, and defined reconciliation logic, TAP automated the ingestion of claims and insurer payments, matched transactions at scale, and delivered actionable insight through a secure application.

"We were spending far too much time trying to match transactions and still couldn’t report accurately or recognize revenue on time. We needed help."

- Revenue Cycle Leader, national healthcare provider