How long TAP Innovations, LLC retains Customer Data, and how data is exported, deleted, or anonymized when the customer relationship ends.
TAP Innovations, LLC — Data Retention & Deletion Policy
This policy describes how long TAP Innovations, LLC retains Customer Data, account data, and operational records, and how data is exported, deleted, or anonymized when the customer relationship ends or upon a valid deletion request.
The following schedule governs retention. Specific periods may be adjusted by Negotiated Agreement, customer configuration, or applicable law.
| Data Category | Indicative Retention |
|---|---|
| Active Customer Data | Retained while the subscription is active and the data is needed to deliver the Services. Customers inactive for 90+ days without renewal will receive written notice before data removal. |
| Post-Termination Data | Retained for a transition window (typically 30 days) to allow export, then deleted from active systems. |
| Backups | Encrypted backups age out per the backup schedule, generally within 90 days of creation. |
| Account and Billing Records | Retained for as long as needed to manage the account and to satisfy tax, accounting, and audit requirements (typically 7 years). |
| Support Communications | Retained for service quality, training, and dispute resolution (typically up to 3 years). |
| Security and Audit Logs | Retained for security monitoring and forensics (typically 12 months in hot/warm storage, up to 36 months in cold/archive storage, then deleted). |
| Marketing Records | Retained while the contact relationship is active (defined as having interacted or not opted out within the preceding 24 months), and deleted within 90 days of opt-out or verified inactivity. |
During the subscription term, customers can export Customer Data through in-product tools or supported APIs. On termination, customers may request a final export during the post-termination transition window. After the window closes, Customer Data will be deleted from active systems and will age out of backups in the ordinary course.
Individuals with rights under applicable law (such as CCPA/CPRA or similar state laws) may request deletion of their personal data. Where we act as a processor on a customer’s behalf, we will route the request to the customer; where we are the controller, we will respond directly. Requests are described in Section 6.
We may retain data beyond the schedule above where required by law, contract, regulatory request, litigation hold, or where reasonably necessary to investigate fraud or security incidents.
Reach out for any questions about our data retention, deletion, or privacy policies.
Mailing Address
539 West Commerce Street, #249
Dallas, TX 75208
Office Address
6210 North Belt Line Road, Suite 150
Irving, TX 75063
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