October 2025 – TAP Innovations Founder and CEO John Ragsdale recently took the 5-Star Customer X Program on the road again, this time venturing into the heartland of America for the Midwest edition of TAP’s signature initiative. From farms in Nebraska to corporate offices in Chicago, the journey was filled with inspiring conversations, memorable meals, and powerful connections with TAP’s valued customers.

With each stop, Ragsdale reaffirmed TAP’s commitment to delivering value, building long-lasting partnerships, and celebrating the unique stories that fuel customer success.

A Day in the Life of Midwest Customer Visits

• McNelly (Chicago, IL). A legacy family business built on values and innovation, McNelly welcomed John for a visit with CEO, Tim McNelly, alongside Megan Price, Dan, and other team members. With roots going back to the 1990s, the company continues to grow under the leadership of the next generation, creating a special moment of connection around legacy and vision.
• Western Potatoes (Alliance, NE). This all-day visit with Cassi and Troy Sorensen offered John a full tour of the potato farming and harvesting process, including stops in the warehouse and sorting facility. From learning about the seasonal rhythms of the farm to seeing the impact of operational efficiencies up close, the visit showcased how TAP helps power even the most essential industries.
• Freddy’s Frozen Custard & Steakburgers (Wichita, KS). John met with Amanda and Stacey at Freddy’s headquarters, where the tour extended to the test kitchen. There, he enjoyed a freshly made burger and tots, all part of an engaging and flavorful conversation about Freddy’s innovation and growth.
• One Holland (Taylor Mill, KY). The visit with Dillon (President) and Dave (Chief People Officer) included a full tour of One Holland’s impressive corporate office, complete with its own basketball court. John wrapped up the visit by dining at The Greyhound Tavern, a historic One Holland-owned restaurant founded in 1921 and recognized as one of Kentucky’s culinary landmarks. He also sampled Skyline Chili, another beloved brand in the One Holland family.
• Paycor (Cincinnati, OH). One of TAP’s premier partners, Paycor, hosted John for a valuable lunch meeting with Kim and Tim. The conversation reinforced the strong alignment between both teams and their shared mission to support customers through transformative HR technology.

Additional Midwest Highlights

While not all meetings were face-to-face, John also connected with the strategy team at Paychex. These conversations, combined with swag drop-offs at customers like Legacy Healthcare and ongoing relationship check-ins, extended the reach of the 5-Star Customer X Program throughout the region.

And of course, no TAP road trip would be complete without a little fun, including a stop at one of KMO Burger’s Whataburger locations. There, John enjoyed a meal beneath a signed Patrick Mahomes‘ jersey, a nod to one of the brand’s owners.

“This Midwest leg of the 5-Star Customer X Program reminded me how personal and diverse our partnerships truly are,” said Ragsdale. “From a fourth-generation farm in Nebraska to the test kitchen at Freddy’s, every stop reinforced the impact of what we do and who we serve.”

With more visits ahead, TAP’s 5-Star Customer X Program continues to connect leadership with customers across the U.S., capturing stories, strengthening relationships, and spotlighting the people behind the innovation.

Check out our recent visits to DFW, Arizona, & Colorado for more stories from the road.

About TAP Innovations

TAP Innovations, a minority-owned business certified by Texas SBA®, delivers cloud-based solutions to eliminate Manual Efforts and SpreadSheets (MESS). TAP Innovations…THE Integrated Digital Toolbox™ automates manual processes, reduces spreadsheet sprawl, transforms data into actionable information, and organizes content intelligently across people and entities. Our growing set of digital tools (aka Digital ‘Glue’) for HCM, CRM, BI, and integrations is web and mobile-enabled—filling data interoperability gaps in core business systems. TAP solutions streamline operations for organizations with 50 to 15,000+ employees. Learn more at www.tapinnov.com.

July 2025 – TAP Innovations Founder and CEO John Ragsdale recently completed his first round of visits for the 5-Star Customer X Program, an initiative designed to keep TAP closely connected with customers across every industry, location, and stage of growth.

From Denver to Tucson and Phoenix, Ragsdale spent time meeting with teams who embody the spirit of innovation and dedication. Each visit brought fresh stories and personal moments that reflect the value of TAP’s partnerships.

• WorkBright (Denver, CO) Ragsdale met with CEO Chappelle and COO Lauren, whose team is leading the way in remote onboarding and I-9 compliance. WorkBright’s dedication to simplifying hiring aligns closely with TAP’s mission to eliminate manual efforts and streamline operations.
• Eegee’s (Tucson, AZ) At Eegee’s, Ragsdale caught up with Brandy and Nick, who shared how Nick worked his way from being a line cook at that same location to becoming part of the management team. The visit would not have been complete without one of Eegee’s iconic frozen drinks, the perfect refreshment on a 117-degree day.
• Keep It Cut (Phoenix, AZ) In Phoenix, Ragsdale visited Jacob, co-owner of Keep It Cut, a growing men’s salon brand known for its unlimited haircut membership model. Their fresh approach to customer experience mirrors TAP’s own focus on innovation and value.
• K & G Petroleum / Jenny’s Market (Denver, CO) A stop at the home office and one of the Jenny’s Market locations highlighted TAP’s commitment to supporting businesses of all sizes, from regional convenience stores to national brands.
• MGA Home Care (Denver, CO) Ragsdale also visited MGA Home Care, a trusted provider of in-home nursing and therapy services for children and adults, showing TAP’s appreciation for their service and community impact.

“Spending time with these teams is the perfect reminder of why TAP exists,” said Ragsdale. “From Chappelle and Lauren at WorkBright to Brandy and Nick at Eegee’s, these visits highlight the passion and dedication our customers bring to their industries. The 5-Star Customer X Program is about staying engaged, listening, and showing up for our customers in real and meaningful ways.”

The 5-Star Customer X Program is already in motion and will be launching some amazing new initiatives in the coming months, with more stories and visits on the way that celebrate the people and businesses behind TAP’s solutions.

About TAP Innovations

TAP Innovations, a minority-owned business certified by Texas SBA®, delivers cloud-based solutions to eliminate Manual Efforts and SpreadSheets (MESS). TAP Innovations…THE Integrated Digital Toolbox™ automates manual processes, reduces spreadsheet sprawl, transforms data into actionable information, and organizes content intelligently across people and entities. Our growing set of digital tools (aka Digital ‘Glue’) for HCM, CRM, BI, and integrations is web and mobile-enabled—filling data interoperability gaps in core business systems. TAP solutions streamline operations for organizations with 50 to 15,000+ employees. Learn more at www.tapinnov.com.