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Teletech Migrates 266 Historical HR Documents
Solution Description:
Managing customer service across multiple industries is demanding enough sorting through years of employee tax forms and personnel files shouldn’t add to the workload. For Teletech Corp (DBA Call Experts), 266 historical HR files were stuck in Paychex, slowing compliance checks and creating a M.E.S.S (Manual Efforts & SpreadSheets). The challenge of consolidating years of data into Paycor required a secure, accurate, and efficient solution.
TAP Innovations delivered with its proprietary Historical Document Migration Solution™. TAP automated the extraction and migration of W2s, W4s, i9s, personnel files, payroll summaries, and agreements, moving them securely into Paycor. The process eliminated manual handling, reduced risks of error, and freed Teletech’s team to focus on improving customer experiences.
“We appreciate the team’s effort and quality of work, along with the regular communication.”</p
- CFO, Teletech CorpWatch TAP Innovation Solutions in action!
Challenge:
Teletech Corp faced inefficiencies while managing HR files across outdated systems. The main challenges included:
- Manually processing employee records across 5 years of history
- Compliance risks from mismatched or incomplete records
Manually handling HR documents is costly. At 5 minutes per document, processing 266 files would take more than 22 hours. At a labor rate of $25 per hour, that equals around $555 in labor costs.
TAP Innovations delivered the same results automatically, with high security, zero errors, and in a fraction of the time and cost. Customers typically save 30-50% with TAP’s Historical Document Migration Solution™.
Accounts: Teletech Corp, Call Experts
Website: www.ttec.com
Number of Locations: 6
Number of Employees: 1000
Industries: Call Center, Answering Service
Solution
“Running a call center is about fast responses so why should HR file transfers take forever?” That’s how it felt for Teletech Corp before TAP Innovations stepped in. With automation, their HR migration moved as smoothly as their best customer interactions.
Business Wins:
- Saved more than 22 hours of manual work and over $550 in costs
- Improved compliance accuracy with complete, secure records
- Streamlined HR operations with smart workflows
Teletech Corp can now focus on delivering high-quality customer service, knowing their HR data is managed with the same level of precision and care thanks to TAP.
Learn more about TAP’s Historical Document and Data Migration Solution here.
Digital Tools:
APIs, SSIS, C#, Python, Selenium, SQL Server, Web Services, App Service, Azure Functions, Robotic Process Automation (RPA), SFTP Servers/Clients
Integrated Systems
Categories: HCM
Brands: Paycor, Paychex
