September 2025 – TAP Innovations Founder and CEO John Ragsdale recently hit the road again! This time the trail led close to home, as Ragsdale saddled up in Dallas Fort Worth for the latest round of the 5-Star Customer X Program, a Texas-sized effort to keep TAP Innovations growing strong.

From catching up with longtime partners to grabbing lunch at a local favorite (literally), this trip was all about celebrating relationships and stories that make the TAP community special.

A Day in the Life of DFW Customer Visits

• MLR Tribal Solutions (Dallas, TX). TAP’s very first customer, dating back to 2019. John met with President and CEO Eric Hirschler to celebrate more than six years of partnership. From day one to today, MLR has been a trailblazer in claims processing for Native American Tribes and continues to grow with TAP by their side.
• Veracity Research Company (Denton, TX). John caught up with Kristi Robinson and Phillip Stockwell for a tour of VRC’s offices. With their work spanning corporate investigations nationwide, the visit was a reminder of how important efficiency and trust are in high-stakes industries.
• Building Solutions (Dallas, TX). A stop with Dennis Palmer included an office tour and some laughs along the way. Building Solutions brings serious expertise to construction and project management, but their team’s energy and openness made the visit feel like catching up with old friends.
• Local Favorite (Dallas, TX). Local Favorite is home to some of Texas’ most iconic restaurant brands, including El Fenix, Snuffer’s, and Village Burger Bar. During the DFW swing, the TAP team gathered at El Fenix for lunch, sharing enchiladas, tacos, and plenty of conversation. The meal was a highlight of the trip and a reminder that connecting with customers sometimes starts with connecting around the table.

Other Customer Visits

As part of TAP’s 5-Star experience, John dropped off swag and connected briefly with teams at Culinaire International, J-W Power, Cinergy Entertainment, DL Rogers (Sonic), and Civitas Senior Living. These quick stops were a chance to show appreciation and keep connections strong, even if just for a few minutes.

“This DFW trip was an awesome reminder of why TAP does what we do,” said Ragsdale. “From Eric at MLR to the crews at VRC and Building Solutions, these visits reflect the incredible work our customers do in their industries. TAP’s 5-Star Customer X Program is all about showing our customers appreciation, bringing value to their industry, and making a life-long impact.”

The 5-Star Customer X Program continues to roll out across the U.S., with more stories and visits on the way that celebrate the people and businesses behind TAP’s solutions. Check out our recent visits to Arizona and Colorado here.

About TAP Innovations

TAP Innovations, a minority-owned business certified by Texas SBA®, delivers cloud-based solutions to eliminate Manual Efforts and SpreadSheets (MESS). TAP Innovations…THE Integrated Digital Toolbox™ automates manual processes, reduces spreadsheet sprawl, transforms data into actionable information, and organizes content intelligently across people and entities. Our growing set of digital tools (aka Digital ‘Glue’) for HCM, CRM, BI, and integrations is web and mobile-enabled—filling data interoperability gaps in core business systems. TAP solutions streamline operations for organizations with 50 to 15,000+ employees. Learn more at www.tapinnov.com.