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Watch TAP Innovation Solutions in action!
An organization with high call volume needs efficiency in call management and workflow processes for better caller experiences.
Number of Locations: 25
Number of Employees: 1500
Industries: Healthcare, Call Center
The TAP Innovations contact center workflow solution provides phone system and CRM integration to improve first call resolution and customer experiences. Contact and historical service/encounter information stored in Electronic Medical Records (EMR) systems, inbound call systems or other customer relations databases can be immediately made available to the agent answering the phone call for a seamless call experience and uninterrupted workflow. Call advisors can eliminate up to 3 minutes of inefficient time, increasing availability and reducing wait times for new callers in a queue. With more information made available at the initial call through screen pop-ups with history, the TAP Innovations solution drives standardization in phone call management and can aid in agent training and feedback.
Categories: CRM, EMR, UCaaS, VoIP
Brands: SalesForce.com, Custom, Epic, Avaya, I3
C#, ASP MVC.net, SQL Server, APIs, SSIS, Azure Cloud Services, Multi-Tenant, Entity Framework, Microsoft Power BI, Microsoft SQL Server, SSIS, SQL Server Integration Services
Inspired by our success stories? Witness how TAP Innovations can transform your business operations in a live demonstration. Dive deep into the capabilities and solutions that have driven success for countless businesses.
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