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Netrio Integrates PRTG with ZohoDesk
Solution Description:
Are your support teams juggling too many ticketing platforms just to get one customer issue resolved?
That was the challenge for Netrio, a technology solutions provider based in Texas. Managing tickets from various systems like PRTG, ZohoDesk, and Phaseware was creating bottlenecks in their IT Support and Service Desk operations. For one of their key customers, MNJ, the lack of system integration caused workflow gaps that slowed down their ability to respond efficiently.
TAP Innovations fixed that. TAP connected their existing platforms using tools like Zapier and SQL Server to centralize their ticketing and streamline operations.
“This integration saved us hours of tracking down tickets. Everything talks to each other now, and our team can focus on solving problems instead of managing systems.”
Watch TAP Innovation Solutions in action!
Challenge:
Netrio experienced major inefficiencies while trying to coordinate support tickets across multiple platforms. These are some of the challenges they encountered with their previous workflow:
- PRTG automatically generated tickets via email, which were not properly filtered into the Pager system
- Disconnected platforms caused missed or delayed issue resolution for their client MNJ
- Manual processing and tracking of tickets created extra work for the Help Desk team
- Lack of real-time visibility into ticket status across different systems
Accounts: Netrio
Website: www.netrio.com
Number of Locations: 6
Number of Employees: 52
Industries: Consulting, Information Technology, Infrastructure, Cybersecurity, Managed Services Provider
Solution
With TAP Innovations stepping in, Netrio turned a multi-platform puzzle into a connected solution. Using our Digital Toolbox, we automated data sharing between systems and eliminated confusion in their service processes.
From system alerts to customer response tickets, the right data now flows where it is needed. The result? Faster support, better oversight, and smoother IT operations.
Business Wins:
- Reduced ticket handling time by automating alerts and updates
- Improved customer satisfaction by delivering consistent service responses
- Freed up staff hours to focus on more strategic service improvements
Like a well-oiled machine, Netrio’s systems now move in sync. With TAP, their technology delivers on its promise.
Click here to explore how integration can elevate your support operations.
Digital Tools:
Zapier, SSIS, SQL Server
Integrated Systems
Categories: Ticketing System, Service Desk System, IT Support System
Brands: Zapier, PTRG, ZohoDesk, Pager, RevIO, Phaseware
