C3 / C2P USE CASE: SharePoint Falls Short
While many organizations invest in SharePoint for storing and organizing company information, it can become an expensive file directory without the usability and people access it was intended for. SharePoint often lacks the system integration across core company systems. The unintended siloed effect creates barriers in collaboration. C2P functionality ensures interoperability across a company’s best assets- its people and their associated data. Even more:
- C3 and C2P break down information siloes with enterprise document storage and smart searches
- Integration with company core systems, internal employees, external vendors and partners makes real-time collaboration possible
- The need to maintain separate spreadsheet contact lists is eliminated
- Customized landing pages allow users to easily and automatically securely control the content for individual, team, department and company news
Other Available Tools
A growing set of Digital Tools now include CareSearch, iSMS, TRN, Security, Tech Stack, Mobile/Web, Design/Impl Teams, Support, Integration Fabric, and Digital Strategy. These Digital Tools are web and mobile enabled and when combined, prove quick to fill data interoperability gaps within the TAP applications and extended core business systems. Enterprise access to critical business information like sales activity, product updates and task tracking ensure a global view into business intelligence. TAP digital tools can provide a unified identity management approach to clean data complemented with state-of-the-art infrastructure, security, a responsive and customer friendly support team, and comprehensive integration tools on a Microsoft Azure cloud foundation.
Digital tools scheduled for future releases include TAPDesk-Service and Ticketing, iSURV Survey & Campaign Mgmt and C2PChat Secure Messaging. These tools will seamlessly integrate with current Digital Tool offerings to bring workflow efficiencies to ticketing and internal business departments and elevate customer collaboration opportunities with automated touch points, escalations and interventions.