A Better Way to Manage Insurance Claims and Eliminate Excel Spreadsheets

A financial system deployed across a large healthcare organization was not the primary source of recordkeeping amongst finance teams who worked with health insurers to manage claims and payments. Heavy reliance on Excel spreadsheets caused miscommunications, claims rework and often delayed payments with contracted health insurers. In addition to the inefficient claims management processes, global financial metrics were unavailable due to spreadsheet volume, version control and lack of data access.