A company with 100 locations and 2,000 people is implementing a VoIP system to centralize phone and telecom services. Unfortunately, the new system setup allows any user to access administrative changes across all sites and locations without the ability to control user access and privileges. If an employee logs into the administration, there are no security limits or controls to prohibit human errors that can impact unwanted changes across all company locations. This customized functionality is on the future product roadmap for the VoIP system provider, however this organization needs immediate user controls to improve workflows.
User access controls to manage VoIP changes and customize individual location messages such as hours and contact information without ability to change global company settings. Comprehensive reporting automation on user access, changes and other metrics.