Overview

Large multi-state organization struggled with communication across all 10,000+ employees, especially those without email addresses or Active Directory (AD) listings. Current practices like phone calls, office memos, and meetings proved unsuccessful in message consistency and did not reach all employees in a timely manner. Searching for how to call or email a certain person, location, or department was time consuming and impeded project progress or completion.

Goal

Eliminate the need for outdated spreadsheets and individual contact lists that often-caused confusion and duplicate work. A centralized location for data access so all employees are equipped with current and comprehensive co-worker contact information in a workflow-friendly manner.

Solution spotlight: C³ and C²P, Admin, myBI

An enterprise platform allowed this organization to open a communication tool for all employees, even those who didn’t have access to email. This organization gained the ability to track log-ins and publish company announcements, videos, performance metrics, reports, and a bonus of being able to securely target messages and announcements to specific groups and teams.

The TAP platform integrated with this company’s Human Resources (HCM) system and pulled employee contact information wherever it was stored, eliminating over 100 unproductive hours per week for staff. User profiles were also created for those without emails or Active Directory (AD) contacts, and smart search functionality allowed immediate access to contact information on web or phone with the ability to click-to-dial instantly.

All employees became engaged which improved culture, communication and a sense of inclusion throughout the organization. The enterprise, dynamic intranet broke down communication barriers within its own employee base as well as proved a scalable solution to include external partners like vendors and third-party associates.