Solution spotlight: myBI, Admin, TAPDesk*, C3 and C2P
The TAP Innovations contact center workflow solution provides phone system and CRM integration to improve first call resolution and customer experiences. Contact and historical service/encounter information stored in Electronic Medical Records (EMR) systems, inbound call systems or other customer relations databases can be immediately made available to the agent answering the phone call for a seamless call experience and uninterrupted workflow. Call advisors can eliminate up to 3 minutes of inefficient time, increasing availability and reducing wait times for new callers in a queue. With more information made available at the initial call through screen pop-ups with history, the TAP Innovations solution drives standardization in phone call management and can aid in agent training and feedback.
*Indicates 2018 future release. Contact us today to learn more.